The H&R Block Surprise

So remember when I posted that entry about our not-so-great H&R Block experience?

Well.

Last night the phone rang. Tom answered. Then he brought the phone over to me.

I figured it was a telemarketer. For some reason Tom thinks that he can just pass the phone onto me whenever one calls us. He claims it’s because he doesn’t know how to talk to them even though I’ve explained that all you have to do is say, “Not interested. Thank you.”

I motioned with my hands that I didn’t want the phone. I was in the middle of watching The Deep End and was trying to follow the plot.

“It’s H&R Block,” Tom said, dropping the phone in my lap.

I figured that it was someone wanting to do a survey about our experience. And I was all prepared to tell them truthfully about our experience because you should be honest in order for a company to get better, right?

I answered the phone and the man on the end introduced himself and then said, “Your blog has been noted.”

Huh? What?

It took me a few seconds to understand. I paused the show.

“Hey,” Tom complained from the couch. I find it amusing that he always makes fun of the shows I watch, yet he seems to always get into them. He won’t admit it though.

“I want to apologize for your experience,” the man continued.

I kept thinking, “Holy crap, people other than my family read my blog.” I mean, duh, obviously people other than family read it because of the comments I get. But still. You never quite think that people give a crud on what you have to write.

The man was incredibly nice. He kept apologizing and saying that our experience should not have gone like that. That people should have acted more professional and that we shouldn’t have been turned away from the first office we went to, that the woman who told us that we were at the wrong H&R Block should have said that she could fit us in there.

Do you know what else he said? That he’d send us a check for the amount we paid H&R Block (you might remember me typing TWO HUNDRED AND THIRTY DOLLARS a lot in the H&R Block entry.) He also said he’d send us a coupon to get our taxes done for free next year with H&R Block.

“We’d love if you gave us another chance,” the guy said.

So I agreed. I have to say, that I am now impressed with H&R Block. They went above and beyond to make things right. And no, they didn’t even ask me to write this. I decided I would because I appreciate the fact that someone called me, wanting to make things better.

After I hung up I told Tom what all happened.

He was surprised, but his opinion on H&R Block also changed.

“Just…watch what you write about,” Tom warned. “If you rant about my job, I could get in trouble.”

I smiled. “I don’t really rant about the Air Force. I mainly rant about you.”

Tom stuck his tongue out. “Gee, thanks. And you have ranted about the Air Force before. Remember when you threw a fit when you thought we’d be moving to Montana?

I thought back to the tears I shed, the angry blog post I had written. “That’s because the Air Force was sending us from one crappy base to another. That wasn’t fair. So long as they keep their end of the bargain, which is giving you a base from your Dream Sheet since you’re going to Korea for a year, the Air Force and I are cool.” I even crossed my fingers to show how tight the Air Force and I would be if they sent us to Texas. Or Ohio.

Tom shot me a Look. “Seriously though. Mind what you say. Promise?”

Now I slipped my crossed fingers behind my back so he couldn’t see. “I promise.”